Effective Date: January 1, 2024

Falcon Energy (“we,” “our,” “us”) is committed to protecting the privacy of our customers and website visitors (“you,” “your”). This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, www.falconenergy.ae, and our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Includes your name, email address, phone number, and any other information you voluntarily provide when you contact us, request a quote, or subscribe to our newsletter.
• Technical Information: Includes your IP address, browser type, operating system, and other technical data collected automatically when you visit our website.
• Usage Information: Includes details of your visits to our website, pages viewed, and other site interaction information.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide and manage our solar panel services, including customer support and order processing.
• Communication: To respond to your inquiries, send you updates, promotional materials, or other information that may be of interest to you.
• Website Improvement: To improve our website’s functionality, user experience, and overall service delivery by analyzing usage trends.
• Legal Compliance: To comply with legal obligations and protect our rights and interests.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except as required to provide our services or comply with legal obligations. We may share your information with:

• Service Providers: Trusted third parties that assist us in operating our website, conducting our business, or providing services to you, under confidentiality agreements.
• Legal Requirements: Authorities or other third parties when we believe disclosure is necessary to comply with the law, protect our rights, or ensure safety.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us understand how you use our site. You can control the use of cookies through your browser settings.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access Your Information: Request a copy of the personal data we hold about you.
• Correct Your Information: Request corrections to any inaccurate or incomplete data.
• Delete Your Information: Request the deletion of your personal information, subject to legal and contractual obligations.
• Withdraw Consent: Withdraw your consent to the processing of your personal data at any time, where applicable.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website, and we encourage you to review it periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please get in touch with us at:

Falcon Energy
Email: info@falconenergy.ae
Phone: +971 4 491 8879
Address:Office 1004, Palace tower T1 Silicon Oasis Dubai